“Most of our customers demand in-home delivery. So, I would say
customer service is definitely why we went with them.”
— Sarah Anderson of Group 180
wide reach. We also needed someone to
assemble the headboards and bases and to
take away the old bedding. So, I would say
that customer service is definitely why we
went with them.”
While Nonstop offers a complete palette
of delivery services, last-mile delivery is a
large part of its business. Through its agents
around the country and Canada, Nonstop
makes more than 5,000 such deliveries each
week for its client base, according to
Senkus. Some of those contracts involve full
transit service, from pickup at the cus-
tomer's plant, warehouse or DC, all the way
to final delivery.
Consolidation, of course, is the key to
making the delivery business succeed. But
there are single-transaction deliveries from
time to time that can't be avoided. “That's
just the nature of the beast.”
In the case of Group 180, it ships an
order to one of the estimated 200 termi-
nals that Nonstop works with around the
country. From there, agents consolidate
and route freight in the most economical
way that's consistent with delivery-win-
dow agreements with the provider's esti-
mated 120 vendors. “We don't like to
exceed those,” says Senkus. For Group
180, deliveries can take one to two weeks,
Anderson says, and Nonstop handles all
delivery schedule communications with
the customer.
Nonstop Delivery, www.nonstopdelivery.com
Resource Link
SPOTLIGHT ON DESCARTES
‘Through the implementation of their dynamic routing
software, we have been able to maximize the use of our trucking fleet
while reducing costs and increasing the visibility over our business.’
‘It’s a great company to work with. It’s an innovative solution provider
that listens to customers and interacts with them.’
‘Descartes brought a vision to our company for the use of GPS technology
that was beyond the everyday scope of their services.’
‘They are very responsive to our needs and provide
very good customer support.’
